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NinjaOne expands capabilities to enhance digital employee experience

March 12, 2025

NinjaOne has announced enhancements to its automated endpoint management platform, aiming to improve user experiences with devices. The latest updates include self-service workflows, end-user dashboards, and user-focused automations designed to increase efficiency and productivity within organizations.

IT leaders are making efforts to better manage and secure devices while leveraging endpoint usage data to enhance the digital employee experience (DEX). Employees depend on reliable and secure devices to perform their tasks effectively, which is crucial for organizational success. According to Gartner, “By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.”

NinjaOne's recent offerings equip IT and managed service provider (MSP) teams to enhance user experience through:

  • Intelligent Self-Service: Comprehensive web and mobile portals enable users to independently resolve common IT issues—such as file recovery and software installation—minimizing wait times and alleviating IT workload.
  • People-First IT Management: User-centric dashboards and workflows prioritize employee experience over device management, allowing IT teams to address individual user needs and enhance productivity.
  • Proactive Experience Management: Real-time endpoint monitoring and automated issue resolution capabilities enable IT teams to identify and address problems before they affect users, often without manual intervention.

Joann Dewwealth-O’Brien, Senior Technology Manager at Rare, stated, “With a hybrid workforce and growing number of devices we manage, ensuring our employees have a positive digital experience is a critical element of our organization’s success. NinjaOne helped us be more proactive in addressing end-users' IT needs with intuitive dashboards that give us insights about device health and self-service tools for employees.”

Rahul Hirani, SVP of Product Management at NinjaOne, noted, “NinjaOne is a natural fit for addressing digital employee experience use cases. Supporting end user productivity is what drives IT activities – DEX takes us the last mile in validating that end users are getting what they need.”

For further details on NinjaOne’s approach to digital employee experience, interested parties can visit their official site.