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Tines launches AI in Tines interaction layer

Source Decision Insights Record Published January 15, 2026 Companies 3
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3 companies named across 7 categories, one of 4 articles referencing Tines. Previous coverage: Tines Automation Inc. partners with Carahsoft to offer platform to public sector (Dec 2025).

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C Level / Executive Team
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Tines launched Artificial Intelligence (AI) in Tines, an interaction layer designed to bring AI agents, copilots, and Model Context Protocol (MCP) servers and clients into a single, secure environment to address AI fragmentation and to help organizations move beyond stalled proof-of-concepts.

AI adoption accelerated while the resulting value remained inconsistent, the company said. Research cited in the announcement reported that 88% of AI proof-of-concepts never reached production because standalone deployments lacked context and connectivity, and the release said rushed adoption of agents and custom GPTs created data and process blockages tied to disparate APIs and permissions.

The release described the AI interaction layer as a single pane of glass across people, AI models and enterprise systems that enabled standardized interactions via chat, agents, workflows or MCP capabilities while maintaining visibility, governance and control. Core capabilities listed included unified AI orchestration, full MCP support, Human-in-the-Loop (HITL) controls, and secure-by-design auditing that logged every AI action, tool call and outcome.

The company said the launch included tools to build MCP servers directly within Tines, to define precisely what AI could access and how those capabilities were used, and to execute MCP interactions through governed workflows that produced auditable end-to-end work visible to security and IT teams. The layer also provided a single interface to connect AI agents, MCP clients and copilots to existing systems and workflows under one governed model.

“Every organization is experimenting with AI, but most are struggling to operationalize it,” said Eoin Hinchy. “As organizations move beyond AI proof-of-concepts, Tines' new capabilities provide a critical governance layer for the AI ecosystem,” said Christopher Kissel. “We are building for the hands-on users who care about execution, and the leaders who care about control,” said Eoin Hinchy. “AI in Tines isn't just another copilot or agent. It's a path forward towards unifying AI experiences through intelligent workflows. It's about giving teams the confidence to scale AI responsibly, knowing that security and governance are built in instead of bolted on.”

Tines had raised $272M from investors including Goldman Sachs, SoftBank, Felicis, Addition, Accel, Blossom Capital and Lux Capital, and was co-headquartered in Dublin and Boston.

Press release, provided by Cision on behalf of Tines. Read the original.

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