Mycom launches GenAie NOC Copilot for CSPs

Mycom introduced a Network Operations Center (NOC) Copilot capability for its GenAie application to provide network performance analysis and operational support for communications service providers.

The NOC Copilot could identify and recommend network performance optimization, perform Root Cause Analysis (RCA) and suggest next best actions using natural language; it carried out correlations between network performance, incident data and customer performance metrics in real time with an aim to reduce cost of operations and enhance customer experience.

GenAie's NOC Copilot was built on an agentic Artificial Intelligence (AI) architecture and provided real-time monitoring and analysis information to network performance analysts; it offered drill-down capabilities to investigate specific problems and conduct RCA to support efficient resolution and prevent recurrence.

Mycom made GenAie available as a cloud-based Software-as-a-Service (SaaS) offering in collaboration with Amazon Bedrock and other Generative AI (GenAI) frameworks and also offered an on-premises (on-prem) solution that integrated with multiple large language models including Claude3, Mistral, Large Language Model Meta AI (LLaMA) 4 and ChatGPT-4o.

“GenAie's NOC Copilot is Mycom's latest innovation, designed to empower Code Scanning Pipeline CSP frontline operations through natural language insights into complex performance issues,” said Mounir Ladki, Co-founder, President and CTO at Mycom. “The real time visibility and remediation recommendations leveraging GenAie's analytical capabilities is a key enabler for the evolution of CSP operations to evolve to Autonomous Networks Level 4. This supports lower operational costs and proactive resolution of problems in CSP networks.”

Mycom said the capability was a key enabler for the evolution of Code Scanning Pipeline (CSP) operations toward Autonomous Networks Level 4 and supported lower operational costs and proactive problem resolution in CSP networks.