Mplify's CIM Service API Approved as Fastest Standard for Automation

Common Information Model (CIM) Service Application Programming Interface (API) became Mplify’s fastest-approved standard, marking progress toward end-to-end service automation.

DALLAS, Texas – November 11, 2025 – Mplify (formerly Model Evaluation Framework (MEF)), a global alliance of network, cloud, cybersecurity, and enterprise organizations, announced that its Enterprise Leadership Council (ELC) issued a new manifesto on Lifecycle Service Orchestration (LSO) automation titled Accelerating Enterprise Connectivity and Automation through LSO APIs, encouraging service providers to implement Mplify’s standardized business and operational APIs. The organization also achieved rapid approval of its Circuit Impairment & Maintenance (CIM) Service API, enhancing real-time visibility into network faults and performance.

Enterprises face increasing complexity driven by the rise of Artificial Intelligence (AI) workloads, distributed user environments, and evolving security threats. Despite advancements in internal IT systems, many interactions with service providers remain manual and inconsistent, creating barriers to agility and innovation.

The manifesto urges service providers to transition from manual operations to standardized, machine-readable APIs that connect enterprise IT systems with provider networks, facilitating real-time automation within the global ecosystem. It underscores the necessity for alignment between service providers and enterprises, especially as the industry moves towards an API-driven Network as a Service (Network as a Service (NaaS)) model.

“Fragmented, manual processes are no longer sustainable,” the manifesto stated. “Enterprises require automation at scale, real-time awareness, and control. Anything slower becomes a liability. The adoption of Mplify LSO APIs is essential for operational efficiency, agility, and resilience.”

The Enterprise Imperatives

The manifesto outlines key imperatives for service providers to meet enterprise demands for automation and efficiency:

• Implement Mplify Business APIs for quoting, ordering, billing, inventory, and address validation.
• Adopt Mplify Operational APIs for trouble ticketing, circuit impairment, maintenance, performance monitoring, and cybersecurity alerts.
• Support end-to-end automation from the enterprise edge through multiple provider networks into the cloud using Mplify Network as a Service (NaaS) Payloads.
• Participate in Mplify API certification programs to ensure interoperability and lifecycle support.

These actions aim to align network operations with enterprise business requirements and enhance progression towards a fully automated, standardized NaaS ecosystem.

A Milestone for the Ecosystem

The manifesto launch coincided with Mplify’s achievement of approving the CIM Service API as a global standard. This accomplishment occurred in less than two years, marking the quickest timeline in the organization's history. The CIM Service API enables real-time fault isolation and service performance visibility.

“The approval of the CIM Service API demonstrates how quickly our ecosystem can move when enterprises and providers collaborate toward a shared goal,” said Sunil Khandekar, Chief Enterprise Development Officer at Mplify. “This is a signal that the industry is uniting behind open automation and standardized APIs to power the next era of NaaS.”

The ELC’s call to action highlights the increasing collaboration between enterprises and service providers aimed at enhancing automation, interoperability, and performance transparency across global digital infrastructures.