Infosys report links psychological safety to enterprise AI success

Infosys and MIT Technology Review Insights released a global report that linked psychological safety to the success of enterprise Artificial Intelligence (AI) initiatives and described why the topic mattered for adoption and experimentation.

The report found that employees avoided experimenting, questioning assumptions or leading projects because of fear of backlash, and it identified fear of failure, unclear communication and limited leadership openness as barriers to adoption.

The research said psychological safety required more than HR policies and called for explicit messaging about AI's realistic capabilities, limits and approved use cases; the report also referenced Infosys Topaz as an AI-first suite of services, solutions and platforms.

Infosys collaborated with MIT Technology Review Insights to produce the report titled “Creating Psychological Safety in the AI Era,” and the published findings included that 83 percent of respondents linked psychological safety to AI success, 84 percent tied it to business outcomes, and 39 percent described their level of psychological safety as “high.”

Laurel Ruma, Global Editorial Director, MIT Technology Review Insights said, “Our research, in collaboration with Infosys, shows that psychological safety is not a soft metric, it is a measurable driver of AI outcomes. Leaders who communicate clearly about AI's impact and model openness to questions and dissent create the conditions for innovation. Without that foundation of trust, even the most advanced AI strategies will falter.”

The release included forward-looking statements concerning future growth prospects and future financial or operating performance and said these statements involved risks and uncertainties.