RADCOM Ltd. launches Neura AI agent suite

RADCOM Ltd. launched RADCOM Neura, an Artificial Intelligence (AI) agent suite designed for integration into agentic AI ecosystems to shift service assurance from reactive monitoring toward autonomous, intent-driven networks.

RADCOM Neura used real-time customer-focused data from RADCOM Anomaly Correlation Engine (ACE) and integrated with service management, operations support systems and business support systems to create a unified source of truth linking network performance to customer impact. The suite automated case validation, service quality analysis and root-cause analytics, and aimed to increase first-call resolution, reduce ticket volume, accelerate resolution times and improve customer satisfaction.

The architecture supported the Model Context Protocol (MCP) for standardized, secure data access and Agent-to-Agent communication and relied on an AI-ready data infrastructure that provided correlated, per-user and per-application insights. RADCOM described the suite as built around multiple specialized AI agents that operated in parallel and were categorized as Customer Experience Agents, Service Quality Agents and Network Optimization Agents. RADCOM launched RADCOM NetTalk in January 2024 as a natural language copilot that integrated with Neura to provide conversational queries and real-time explanations of automated actions.

RADCOM Neura integrated with platforms such as ServiceNow and other service management tools, and the company said support for MCP and A2A protocols enabled collaboration among AI agents, coordinated decision-making and closed-loop automation across network operations while allowing reuse of existing AI infrastructure and data sources.

“We are enriching agentic AI ecosystems that understand intent, operate independently, and directly connect network insights to customer outcomes,” said Benny Eppstein, RADCOM’s Chief Executive Officer.

The company said statements regarding RADCOM Neura were forward-looking, involved risks including decline in demand, inability to timely develop and introduce new technologies, loss of market share and pressure on prices from competition, and the effects of the conflict in Israel, and that it did not undertake to revise or update any forward-looking statements.