Pindrop Brings Pindrop Protect to FICO Marketplace

Pindrop said Pindrop® Protect will join FICO® Marketplace, providing a fraud intelligence feature for FICO® Platform. The change centers on adding interaction risk scoring for contact center communications to support fraud decisioning within FICO’s environment.

The companies described the contact center as an exploited entry point and said voice, device, metadata, behavioral signals, and consortium intelligence can be used to generate a risk score in real time. They also referenced a Deloitte Center for Financial Services prediction that Gen AI could enable fraud losses to reach US$40 billion in the United States by 2027.

Under the approach described, Pindrop® Protect analyzes calls in real time from the moment they connect, including IVR self-service and live agent conversations, and produces a dynamic risk score. During higher-risk activities such as opening a new account, applying for a mortgage, or requesting a wire transfer, FICO Platform can check with Pindrop Protect to determine whether a phone number or device has been associated with suspicious behavior.

The deployment described includes a documented case with a major national bank where Protect identified 57% more fraud than all other fraud controls combined, with estimated $3.5M in annual fraud loss savings. Pindrop said its partnership provides FICO Platform access through consolidated APIs, including Interaction Risk, ANI Validation and Account Risk, and includes a performance claim of an 80% fraud detection rate and under 0.5% false positives; Bucky Wallace, Chief Revenue Officer at Pindrop, said, “Financial institutions face increasing fraud risk in the contact center, where traditional signals are often limited or invisible. By bringing Pindrop Protect to FICO Marketplace, we’re enabling organizations to incorporate fraud intelligence and detection from contact centers into their broader decisioning ecosystem, helping them detect threats earlier, act with greater confidence and strengthen security across the customer lifecycle.”