Ivanti introduces AI capabilities to Neurons platform

Ivanti introduced new Artificial Intelligence (AI) capabilities to the Ivanti Neurons platform to provide IT and security teams with scaled efficiency, deeper insights and reduced risk.

The company said the enhancements were intended to embed AI into existing workflows and to consolidate autonomous endpoint management, IT service management and security within a single platform, aiming to streamline operations for IT and security teams and deliver unified insights across assets.

Technical changes included the addition of agentic AI to Ivanti Neurons for IT Service Management, an autonomous endpoint management capability that combined Decentralized Exchange (DEX), User Experience Metric (UEM) and security, and expanded asset visibility with exposure aggregation in Ivanti Neurons for Discovery. The release described embedded license management and unified risk insights as part of the Discovery capabilities.

The update outlined functional behaviors: agentic AI was presented as persona-based agents providing autonomous, goal-directed natural-language interactions for ITSM and Electronic Support Measure (ESM); autonomous endpoint management was described as autonomously managing, securing and remediating endpoints using AI-powered automation and real-time data; and asset visibility and exposure aggregation unified software estate data with exposure management to provide real-time visibility, cost control and centralized vulnerability management.

“Ivanti's AI vision is about transforming how organizations harness intelligence to drive real business outcomes. Our strategy is grounded in practical innovation—embedding AI directly into the workflows our customers rely on every day,” said Dennis Kozak, CEO at Ivanti. “As one of the only natively integrated AI-powered solutions unifying autonomous endpoint management, IT service management and security, the Ivanti Neurons platform helps customers enhance their AI journey and scale as business needs evolve with AI.” “Integrating Agentic AI into our Ivanti ITSM platform represents a transformative step in how we deliver IT services. With natural language, self-service automation at the forefront, and intelligent auto triage and routing enabled by Ivanti's established AI and automation capabilities, we can deliver 24/7 support while freeing our Service Desk to focus on complex challenges,” said Robert Hanson, Chief Information Officer at Grand Bank.

A customer preview launched in Q1 2026, with General Availability (GA) planned later in 2026.