Info-Tech Research Group reports Microsoft EA pricing changes

Info-Tech Research Group said Microsoft collapsed Enterprise Agreement discount tiers and applied double-digit price increases across Microsoft 365, Power BI, and server licenses, a change that altered cost calculations for organizations facing 2026 renewals.

The firm published the Microsoft Year-End 2026 report to provide early guidance for IT and procurement leaders, noting that tier resets, stacked SKU price changes, Unified Support true-ups, and currency fluctuations could combine to increase total renewal exposure.

The report stated that Microsoft’s collapse of built-in volume discount tiers took effect on November 1, 2025, and that organizations at former Enterprise Agreement (EA) Levels B, C, and D may have experienced approximate pricing resets of 6%, 9%, and up to 12%. It also listed double-digit increases across select Power BI, Teams Phone, CAL Suite, and server products and noted that Unified Support fees were structured as a percentage of licensing spend.

Info-Tech outlined a disciplined renewal approach and recommended specific actions including early modeling of tier reset effects, holistic assessment of SKU-level adjustments, projection of Unified Support true-ups, evaluation of renewal timing and early commit options, and independent validation of proposed pricing before negotiation.

“This renewal cycle compresses multiple cost drivers into a single decision window,” “When discount tiers reset, SKU prices increase, and support costs move in parallel, organizations can see compounded financial impact. Leaders who quantify exposure early and validate proposed pricing before renewal discussions begin will be in a stronger position to manage risk and negotiate from evidence rather than assumption.” said Jeff Elliott.

Additional Microsoft 365 adjustments were scheduled for July 1, 2026.