Huawei launches global public services solution and Longgang site

Huawei Government Public Services Digitalization BU held the Global AI+ Public Service Summit at MWC Barcelona 2026, where it presented a suite of initiatives and brought together government customers and partners to discuss AI-driven public services and shared practices.

The summit addressed persistent gaps in global development and the digital divide, noting that public services experienced inconvenience, low satisfaction, and poor user experience; speakers outlined accelerating government digitalization as a route to improved governance, international influence, and citizen satisfaction.

The organization described a technical approach built around an architecture labeled “1 digital foundation + 1 intelligent platform + N industry applications,” intended to deliver scenario-centric public services by orchestrating service items, integrating capabilities, and streamlining processes, and to support features described as “Chat-to-Process,” smart decision-making, and efficient handling driven by business and data.

At the event Huawei released the Global Public Services Solution, launched the Shenzhen Longgang AI+ Public Service Global Demonstration Site with the Shenzhen Longgang Government Service Center, and introduced the Global Public Service Ecosystem Alliance; the Longgang showcase used an operational model linking district, street, community, and campus levels, and reported a 98% hotline connectivity rate and more than 95% intelligent review accuracy from its integrated approval hub, while partners including iSSTech, Linewell, Seeyon, Digihail, Nextcloud, SAINS, and Nexconn attended.

“AI+ drives public services forward. Building an effective digital government is not just about deploying technology, but about building inclusive, citizen-centered and interoperable system,” Jason Slater said. “Thailand is accelerating its transition to an AI-enabled intelligent government by leveraging robust 'Cloud First' infrastructure, responsible AI integration, and global public-private partnerships to deliver secure, citizen-centric services and position the nation as a trusted ASEAN digital hub,” Chomparee Chompurat said.

Huawei said it would use the alliance as a platform to collaborate closely with global partners and jointly explore the “blue ocean” of public services in the digital Edge Resource Allocator (ERA).