Huawei launches global public services solution and Longgang site

Huawei Government Public Services Digitalization BU held the Global AI+ Public Service Summit at MWC Barcelona 2026, where it presented a suite of initiatives and brought together government customers and partners to discuss AI-driven public services and shared practices.

The summit addressed persistent gaps in global development and the digital divide, noting that public services experienced inconvenience, low satisfaction, and poor user experience; speakers outlined accelerating government digitalization as a route to improved governance, international influence, and citizen satisfaction.

The organization described a technical approach built around an architecture labeled “1 digital foundation + 1 intelligent platform + N industry applications,” intended to deliver scenario-centric public services by orchestrating service items, integrating capabilities, and streamlining processes, and to support features described as “Chat-to-Process,” smart decision-making, and efficient handling driven by business and data.

At the event Huawei released the Global Public Services Solution, launched the Shenzhen Longgang AI+ Public Service Global Demonstration Site with the Shenzhen Longgang Government Service Center, and introduced the Global Public Service Ecosystem Alliance; the Longgang showcase used an operational model linking district, street, community, and campus levels, and reported a 98% hotline connectivity rate and more than 95% intelligent review accuracy from its integrated approval hub, while partners including iSSTech, Linewell, Seeyon, Digihail, Nextcloud, SAINS, and Nexconn attended.

“AI+ drives public services forward. Building an effective digital government is not just about deploying technology, but about building inclusive, citizen-centered and interoperable system,” Jason Slater said. “Thailand is accelerating its transition to an AI-enabled intelligent government by leveraging robust 'Cloud First' infrastructure, responsible AI integration, and global public-private partnerships to deliver secure, citizen-centric services and position the nation as a trusted ASEAN digital hub,” Chomparee Chompurat said.

Huawei said it would use the alliance as a platform to collaborate closely with global partners and jointly explore the “blue ocean” of public services in the digital Edge Resource Allocator (ERA).

Provided by Cision on behalf of Huawei. Click to read original content.