Twenty

Twenty is a software company that provides a Customer Relationship Management (CRM) platform focused on sales and customer operations for businesses.

• Cloud-based CRM platform for managing contacts, accounts, and customer data
• Sales pipeline and opportunity tracking for revenue operations
• Task, activity, and workflow management for customer-facing teams
• Collaboration features for teams working on deals and customer accounts
• APIs and integrations for connecting CRM data with other business systems

More About Twenty

Twenty offers a CRM platform (CRM software) designed for organizations that need structured management of contacts, accounts, opportunities, and customer interactions across sales and related teams.

The platform is delivered as a cloud-based application (SaaS) and is accessed through a web interface, aligning with common enterprise deployment models where CRM is consumed as a managed service rather than installed on-premises (on-prem).

Core capabilities typically include centralized contact and account records, sales pipeline tracking, and opportunity management, which allow organizations to track stages of deals, expected values, and projected close dates in a standardized format.

Twenty also supports task and activity management for sales and customer-facing users, enabling teams to log calls, meetings, emails, and follow-up actions, and to coordinate work across team members within shared customer records.

In enterprise environments, a platform of this type is usually integrated with identity and access management systems, productivity suites, and communication tools so that data about customer communications and documents can be associated with CRM records; Twenty exposes APIs and integration options for connection to other systems.

From an architecture standpoint, Software-as-a-Service (SaaS) CRM platforms commonly employ multi-tenant cloud infrastructure, role-based access controls, and RESTful APIs for data access and extension; they are also often used as a System of Record (SOR) for customer and sales data, feeding analytics, reporting, and forecasting workflows in adjacent business intelligence tools.

Technical stakeholders such as enterprise architects and operations leaders typically position a CRM like Twenty within the enterprise application portfolio as part of the customer engagement and revenue operations stack, alongside marketing automation, customer support, and billing platforms.

Within marketplace taxonomies, Twenty aligns with categories such as CRM software (customer data and relationship management), sales operations and pipeline management, and team collaboration for revenue teams, serving as a central hub where sales and account data can be stored, updated, and shared across business units.