Swisscom

Swisscom is a Swiss telecommunications and Information and Communication Technology (ICT) service provider that delivers fixed and mobile connectivity, cloud, security, and digital solutions for enterprises and public-sector customers.

• National fixed and mobile network services, including broadband, Voice Over Internet Protocol (VoIP), and enterprise connectivity
• Managed ICT services and outsourcing for enterprise and public administration environments
• Cloud infrastructure, platform, and managed cloud operations (cloud infrastructure and services)
• Cybersecurity services, including network security, managed Security Operations (SecOps), and compliance support (security services)
• Collaboration, unified communications, and workplace solutions for distributed and hybrid workforces (collaboration and productivity)

More About Swisscom

Swisscom provides telecommunications and ICT services across Switzerland, serving enterprises, SMEs, and public institutions with integrated connectivity, cloud, security, and workplace solutions. For technical stakeholders, Swisscom operates as both a network operator and a managed service provider, combining fixed and mobile access with data center, cloud, and application-layer offerings. Its portfolio is structured to support enterprise architectures that require compliant hosting within Swiss or European jurisdictions, resilient connectivity across sites, and managed operations aligned with local regulatory frameworks.

In connectivity, Swisscom delivers fixed broadband, Ethernet, and IP-based Virtual Private Network (VPN) services, as well as mobile data and voice, which enterprises use as the underlay for Wide Area Network (WAN), Software-Defined Wide Area Network (SD-WAN), and hybrid network designs (networking). Services typically integrate standard protocols such as IP, Multiprotocol Label Switching (MPLS), and common VPN technologies, and can be integrated with Customer Premises Equipment (CPE) or managed routers. This network layer is often paired with Wi-Fi and Local Area Network (LAN) solutions in corporate locations, providing end-to-end access from user endpoint to data center or cloud-hosted workloads.

Swisscom cloud offerings cover infrastructure, platform, and managed cloud operations (cloud infrastructure and services). These services are delivered from Swisscom-operated data centers, and in many cases can be combined with public cloud environments in hybrid or multi-cloud architectures using standard APIs, VPN, and interconnect services. Enterprises use these capabilities to host business applications, Emergency Response Plan (ERP), databases, and custom workloads that require defined latency, data residency, or compliance properties. Managed services often include monitoring, backup, Disaster Recovery (DR), and lifecycle management aligned with ITIL-based processes.

Security services from Swisscom include network security, managed firewalls, secure connectivity, and SecOps services (security services). Swisscom references common security frameworks and uses standard technologies such as firewalls, intrusion detection and prevention systems, and Security Information and Event Management (SIEM) platforms. Enterprise customers use these services to centralize security monitoring, enforce policies across distributed locations, and support compliance obligations in regulated sectors such as finance, healthcare, or public administration, subject to the specific regulatory requirements in each case.

On the workplace and collaboration side, Swisscom provides unified communications, voice-over-IP, conferencing, and digital workplace solutions (collaboration and productivity). These offerings integrate fixed and mobile telephony with messaging, video, and presence, often built on standard SIP-based and IP communication protocols. Enterprises use these services to support hybrid and remote work models, integrate contact center functions, and manage corporate communications across devices and locations.

In the marketplace, Swisscom is categorized as a telecommunications carrier, cloud and Managed Services Provider (MSP), and security and collaboration services vendor. For directory and taxonomy use, its main solution areas map to networking and connectivity, cloud infrastructure and services, security services, and collaboration and productivity. These areas align with how enterprise and institutional customers procure connectivity, hosting, managed ICT, and workplace platforms within Swiss and regional markets.