AudioCodes
AudioCodes is a telecommunications and Voice Over Internet Protocol (VoIP) infrastructure vendor that provides voice networking, collaboration, and customer experience solutions for enterprise and service provider environments.
- Enterprise and service provider voice infrastructure platforms for SIP-based calling, session border control, and VoIP connectivity.
- Unified communications and collaboration integrations with IP-PBX and cloud collaboration platforms, including voice calling, survivability, and migration tooling.
- Contact center and customer experience (CX) voice solutions, including voice connectivity, routing, and quality monitoring for omnichannel environments.
- Hardware and software voice gateways, IP phones, and media processing components for on-premises (on-prem), hybrid, and cloud deployments.
- Management, monitoring, and analytics tools for voice networks, including lifecycle management, configuration, and Quality-of-Experience (QoE) visibility.
More About AudioCodes
AudioCodes focuses on enterprise and carrier-grade voice networking, providing products and solutions that connect IP-based telephony, unified communications, and contact center platforms over Session Initiation Protocol (SIP) and related VoIP protocols. Its portfolio is designed for organizations that run complex multi-site or hybrid environments, including combinations of on-prem IP-PBX, cloud collaboration services, and hosted contact centers. Deployments typically System Integration Testing (SIT) at the edge of enterprise networks or in service provider cores, handling SIP trunking, call routing, security, and interoperability between heterogeneous communication systems.
In enterprise architectures, AudioCodes platforms are used as session border controllers (SBCs) (networking/security), media gateways (VoIP infrastructure), and voice applications running on standardized server or virtualized environments. These components support SIP, Real-time Transport Protocol (RTP), SRTP, and related signaling and media protocols, and often integrate with directory services, policy engines, and management frameworks already present in corporate IT environments. AudioCodes solutions are commonly positioned at demarcation points between enterprise LANs, WANs, and public telephony or cloud collaboration providers, enforcing policy, media interworking, and encryption.
Within unified communications and collaboration (UCC) environments, AudioCodes offerings (UCC infrastructure) provide calling connectivity, site survivability, and migration support between legacy telephony and cloud-based platforms. This includes routing enterprise dial plans to SIP trunks, supporting branch offices with Local Breakout (LBO), and bridging different codecs or signaling variants. For enterprises moving workloads to cloud collaboration suites, AudioCodes solutions can serve as an intermediate layer, maintaining continuity of existing phone numbers, contact center integrations, and analog device connectivity while enabling gradual migration.
For customer experience and contact center use cases, AudioCodes provides voice connectivity and infrastructure (CX infrastructure) that underpins inbound and outbound calling, IVR, and integration with omnichannel platforms. These deployments often include SBC capabilities, media handling, and network-level quality monitoring that supports service-level objectives. AudioCodes also offers management and analytics tools (IT operations/observability) that provide configuration, provisioning, alarm correlation, and reporting for distributed voice assets, enabling centralized operations across data centers, branches, and cloud instances.
AudioCodes hardware and software product families align with categories such as enterprise telephony networking, collaboration enablement, VoIP security, and voice operations management. The company’s devices and software are typically deployed alongside routers, firewalls, and Wide Area Network (WAN) equipment, but focus specifically on signaling, media, and policy for real-time voice. For technical stakeholders evaluating solutions in areas like SIP trunking, PSTN interconnect, branch survivability, and voice migration to cloud collaboration or hosted contact center platforms, AudioCodes maps to the directory segments of voice networking infrastructure, unified communications connectivity, and CX voice enablement.