Claro

Claro is a telecommunications provider that delivers mobile, fixed-line, internet, and enterprise connectivity services across multiple countries in Latin America and the Caribbean.

• Mobile voice and data services for consumers and businesses (mobile connectivity)
• Fixed broadband internet, fiber, and Wi‑Fi access for residential and enterprise customers (network access)
• Fixed-line and IP-based voice services, including corporate telephony solutions (enterprise communications)
• Enterprise connectivity, VPNs, data links, and related managed network services (networking and managed services)
• Digital value-added services such as content, cloud-hosted applications, and self-service account management portals (digital services)

More About Claro

Claro operates as a regional telecommunications brand that provides connectivity and digital services to consumers, enterprises, and public-sector institutions in Latin America and the Caribbean. In many markets it is part of the América Móvil group, and its offerings span mobile networks, fixed access, and enterprise-grade connectivity. For technical stakeholders, Claro functions as an access and transport provider that connects branch locations, data centers, cloud environments, and mobile users through licensed spectrum, terrestrial fiber, and last-mile copper or coaxial infrastructure, depending on the country and local build-out.

On the mobile side, Claro typically operates GSM/UMTS/LTE and, in many markets, 4G and 5G radio access networks (RAN) (mobile connectivity). These networks interconnect with IP-based core network elements that support voice over Long Term Evolution (LTE) (VoLTE), packet-switched data, Service Mesh Security (SMS), and roaming. Enterprise customers use these mobile services for fleet connectivity, remote worker access, and machine-to-machine or Internet of Things (IoT) scenarios where Claro SIMs and eSIMs provide cellular backhaul. In several countries, Claro offers business mobile plans with pooled data, centralized account control, and usage reporting suitable for corporate governance and cost management.

Claro’s fixed-network portfolio includes broadband over Fiber-to-the-Home (FTTH), fiber-to-the-building (FTTB), cable, and xDSL technologies, with country-specific variants (network access). Enterprises and institutions use these fixed links for internet access, site-to-site connectivity, and as underlay for Software-Defined Wide Area Network (SD-WAN) deployments. Claro’s IP and Multiprotocol Label Switching (MPLS) backbone, where available, serves as a transport layer for private data circuits, VPNs, and dedicated internet access. These services map to categories such as Wide Area Network (WAN) connectivity, internet transit, and managed network services, with Service Level Agreements (SLAs) that address availability, latency, and support processes.

In the enterprise communications space, Claro provides fixed voice, Session Initiation Protocol (SIP) trunks, and hosted telephony solutions that integrate with corporate PBXs and collaboration platforms (enterprise communications). These offerings typically rely on IP-based signaling protocols such as SIP and may support number portability, geographic and non-geographic numbering, and inbound call routing features. For contact centers and multi-site organizations, Claro’s voice services can be combined with data links to centralize call handling and reporting.

Claro also offers a range of digital and cloud-adjacent services tailored to local markets (digital services). These can include cloud-hosted applications for productivity and storage, security add-ons such as email or endpoint protection bundled with connectivity, and media or content services accessible over Claro networks. Self-service portals and mobile apps usually allow administrators to manage lines, monitor usage, pay invoices, and request support. From a marketplace taxonomy perspective, Claro aligns to categories including mobile network operator (MNO), internet service provider (ISP), enterprise WAN and Virtual Private Network (VPN) services, fixed and IP telephony, and regional managed network services provider.