Claro Enterprise Solutions
Claro Enterprise Solutions is a managed IT and network services provider that delivers connectivity, cloud, security, collaboration, and outsourcing services for enterprises and public-sector clients, with a focus on the Americas.
- Enterprise connectivity and network services, including Wide Area Network (WAN), internet, and managed network infrastructure
- Cloud and data center services, including hosting, managed cloud, and hybrid IT support
- Cybersecurity services and managed Security Operations (SecOps) for enterprise environments
- Unified communications, collaboration, and customer experience outsourcing services
- IT outsourcing, field services, and lifecycle management for distributed enterprise infrastructure
More About Claro Enterprise Solutions
Claro Enterprise Solutions operates as a provider of managed technology and network services for organizations that require multi-site, multi-country connectivity and IT operations. The company focuses on enterprise and institutional buyers that run distributed infrastructure, branch networks, and customer-facing systems across North America, Latin America, and other regions supported through its parent group América Móvil. Its portfolio is structured around connectivity, managed IT services, cloud and hosting, cybersecurity, collaboration, and business process outsourcing.
In connectivity and networking (enterprise networking), Claro Enterprise Solutions delivers internet access, private WAN, and related managed network services designed for branch offices, headquarters, and data centers. Architectures typically include Multiprotocol Label Switching (MPLS), Virtual Private Network (VPN), Software-Defined Wide Area Network (SD-WAN), and Ethernet-based access, coupled with managed routers, switches, and monitoring. These services are positioned for organizations that require consistent performance and centralized control over geographically distributed sites, including retail chains, financial institutions, and industrial operations.
Within cloud and data center services (cloud infrastructure and hosting), Claro Enterprise Solutions offers managed hosting, private cloud, and hybrid IT support that allow enterprises to run workloads in Claro-operated facilities while integrating with public cloud platforms. This includes infrastructure management, server and storage provisioning, and backup and recovery services. Enterprises use these services to host applications, databases, and web-facing services while relying on Claro Enterprise Solutions for operations, monitoring, and SLA-backed availability.
Cybersecurity offerings (managed security services) cover threat monitoring, incident response support, and security controls integrated with network and cloud services. These may involve SecOps center activities, firewall management, intrusion detection and prevention, endpoint protection integration, and secure remote access based on standard protocols such as IPsec and SSL/TLS. Enterprises use these services to centralize security oversight across branches, data centers, and remote workers.
In collaboration and customer experience (unified communications and BPO), Claro Enterprise Solutions supports voice, video, contact center, and collaboration platforms, as well as outsourced contact center operations. Services can include IP telephony, unified messaging, and integration with collaboration suites, together with omnichannel contact center capabilities for customer support and service desks.
IT outsourcing and field services (managed IT services) cover endpoint deployment, on-site support, maintenance, and lifecycle management for devices and infrastructure deployed across branch and campus locations. This includes coordination of installation, repairs, and changes, as well as asset tracking and logistics. For enterprise architects and infrastructure leaders, Claro Enterprise Solutions can be positioned in categories such as enterprise networking, managed cloud and hosting, Managed Security Services (MSS), unified communications and collaboration, and IT outsourcing and field services, with an emphasis on multi-country delivery across the Americas.