Capgemini report highlights agentic AI integration growth

A Capgemini Research Institute report indicated that organizations are expecting increased integration of agentic Artificial Intelligence (AI) this year, particularly among early adopters of Generative AI (GenAI) (Gen AI). The report revealed that two in five organizations anticipate a positive return on their AI investments within one to three years.

Key findings from the report show that businesses embedding AI capabilities into core processes—like procurement and customer service—are realizing cost efficiencies. The average return on investment (ROI) from these initiatives has reached nearly 1.7 times, prompting 62% of surveyed organizations to increase their Gen AI investments compared to the previous year.

As enterprises continue to adopt AI technologies, approximately 30% of early adopters have integrated AI agents into their operations. The report forecasts a 48% growth in AI agent projects by the end of 2025. However, to maximize performance, organizations are urged to strengthen leadership and governance structures, as these factors contribute to faster ROI achievement, which can occur 45% quicker when governance is strong.

Organizations are planning significant enhancements in workforce capabilities to align with evolving job descriptions as AI becomes more integrated into business processes. About 36% of organizations have already implemented Gen AI technology, a notable increase from 20% in the previous year. As businesses aim to improve key performance metrics such as productivity and customer experience, effective collaboration between employees and AI agents will be essential.

The report's methodology involved a survey of 1,607 executives from organizations with a minimum $1 billion in global revenue, ensuring a comprehensive look at AI and Gen AI initiatives across various industries.