Tech Mahindra launches agentic payment assistance & collections optimization

Tech Mahindra launched the Agentic Payment Assistance & Collections Optimization solution and made it available in AWS Marketplace on March 4, 2026; the company presented the release as intended to support global telecommunications operators' payment and collections processes.

The press release said telecommunications operators faced pressure to protect revenue while maintaining customer trust and described traditional payment and collections approaches as reactive, fragmented, and costly to scale.

Tech Mahindra described the solution as combining the company's telecom expertise with native AWS services, and said it used Amazon Bedrock for generative and agentic Artificial Intelligence (AI), Amazon Connect for omnichannel customer engagement, and AWS Step Functions for workflow orchestration.

The release said the solution integrated with leading billing and CRM platforms and balanced automation with human oversight for vulnerable customers and complex cases, shifting payment assistance toward proactive workflows; it also said the solution continuously monitored payment risk, assessed eligibility, set up payment arrangements, and orchestrated follow-ups across Instant Messaging (IM) applications, chat, voice, and Service Mesh Security (SMS).

Birendra Sen, President – Business Process Services, Tech Mahindra, said, “Telecommunications operators today are under growing pressure to protect revenue without compromising customer trust. Traditional payment and collections approaches are reactive, fragmented, and expensive to scale. Our 'Agentic Payment Assistance & Collections Optimization' solution, now available in AWS marketplace, redefines this model by combining agentic AI with human oversight, enabling proactive revenue protection while delivering compliant customer engagement.”

The press release said Tech Mahindra planned joint go-to-market and co-sell activities with AWS and that the offering was available in AWS Marketplace to provide customers faster access to a scalable, enterprise-ready AI solution and outcomes the release described as improved revenue protection, reduced churn, and enhanced customer experience.