NCS wins 2025 Singapore Customer Value Leadership Recognition from Frost & Sullivan

Networked Control System (NCS) received the 2025 Singapore Customer Value Leadership Recognition in the contact center technology services sector. This award, presented by Frost & Sullivan, acknowledges NCS's achievements in delivering human-centric Artificial Intelligence (AI) transformation and responsible innovation.

The recognition underlines NCS's strategy to enhance digital customer experiences through scalable AI platforms and enterprise-grade integration. NCS aligns its initiatives with market demand, executing them effectively and consistently, which has earned commendations for its operational outcomes.

Krishna Baidya, Senior Director of Information and Communication Technology (ICT) at Frost & Sullivan, noted, “NCS empowers organizations to reimagine CX by embedding generative AI, conversational automation, and knowledge-augmented resources into the customer's existing service functions.” This showcases the role of AI in driving operational efficiency.

NCS implements an AI-first model focused on high impact across various functions. Their AI accelerators, such as Generative AI (GenAI) and Conversational AI, support customized, compliant contact center deployments, helping to streamline backend operations while augmenting human interactions.

Notably, NCS deployed a GenAI solution for the Ministry of Manpower Singapore's Contact Centre, achieving high accuracy in speech recognition and significant reductions in handling times. Such implementations enhance the customer experience by enabling empathy-driven interactions.

Additionally, NCS promotes a customer-centric and agile design approach through its Innovation Centre, Tesseract. This facility allows clients to experiment with AI use cases, fostering confidence in AI adoption and accelerating returns on investment.

The company's active participation in Singapore’s AI governance ecosystem highlights its commitment to responsible AI practices. NCS emphasizes ethical deployment and privacy, crucial in regulated sectors like public services and finance.

Frost & Sullivan recognizes NCS for its strategic execution and responsiveness to market needs. The company combines technology with human insights to enhance contact center performance effectively, ensuring sustainability in its innovations.

The Customer Value Leadership Recognition from Frost & Sullivan is awarded for outstanding strategic implementation leading to measurable improvements in market presence and customer satisfaction. This accolade rewards companies that demonstrate excellence in their operational frameworks and solutions.