Mycom partners with Groundhog Technologies on agentic geolocation solution

Mycom and Groundhog Technologies announced a collaboration to deliver a joint agentic Artificial Intelligence (AI) solution for communications service providers to address customer care, network and service operations.

The partnership delivered one of the first agent-to-agent integrations in telecom OSS/BSS, leveraging complementary agentic AI architectures and establishing a foundation for broader external agent integration across the OSS/BSS ecosystem. The joint solution addressed Code Scanning Pipeline (CSP) needs by aligning customer care and network operations using intent-based automation to improve operational efficiency, including geolocation-driven detection, reprioritization and remediation of network and customer-impacting issues.

Mycom's Assurance solution combines AI-driven analytics and automation to assure network and service performance across mobile and fixed broadband networks. It enables CSPs to proactively detect, correlate and resolve performance degradations and faults before they impact customers, triggering corrective actions to protect business critical applications, ensuring Service Level Agreement (SLA) compliance and reducing churn.

Groundhog's CovMo™ geolocation platform provides highly accurate, 24×7 customer-based geolocation intelligence, identifying exact customer equipment locations and mapping radio conditions that affect user experience without reliance on GPS or costly drive tests. The CovMo™ capability was described as based on research originating from MIT and trusted by Tier-1 CSPs worldwide, and the collaboration integrated CovMo™ geolocation intelligence and Groundhog AI agents with Mycom's assurance capabilities to address network hotspots and performance bottlenecks.

“Combining CovMo GenAI's real-time intent-based geolocation intelligence with Mycom's Assurance portfolio creates a powerful AI toolkit/solution for CSPs striving to deliver flawless customer experiences,” said David Chiou, CEO at Groundhog Technologies. “This collaboration enables CSPs to elevate traditional customer care to the next level by proactively identifying the impact of network quality on customers in specific locations, enhancing customer satisfaction score and reducing churn.”

The companies said the collaboration set a foundation for broader external agent integration across the OSS/BSS ecosystem.