Skip to main content

EMA Report Highlights Shift from Scripts to Scalable Platforms

Source Decision Insights Coverage Published June 20, 2025 Companies 1
Human View Machine View

7th article in the last 90 days, one of 7 articles referencing Itential. Previous coverage: Itential focuses on automation at UTC Telecom Conference (Jun 2025).

Companies mentioned

Best suited for

Persona
Network Operations Leader
Buyer journey
Need to Buy
Adoption curve
Early Majority

Our classification, not the publisher's statement. Best suited for, not only for.

The collaboration with EMA Research yielded insights into how network and infrastructure teams are implementing automation effectively. This information is pertinent for IT leaders assessing current practices versus strategic needs.

Analysis of Current Practices

The report reveals that 64% of enterprises utilize custom scripts or open-source tools for network automation. While these solutions offer flexibility for immediate problem-solving, they can also result in significant maintenance overhead.

Specifically, 61% of teams dedicate six or more hours weekly to maintain and troubleshoot these scripts. Issues such as skill gaps and project sprawl complicate efforts to extend beyond isolated fixes. Security and compliance remain ongoing concerns as automation increases.

Leadership Insights

IT leadership recognizes that relying solely on scripts limits the potential for consistent and reusable automation. The report indicates that 64% of organizations are seeking low- or no-code solutions to enhance governance, security, and repeatability within automation efforts.

Platforms can provide centralized governance, enhance security protocols, and support the creation of reusable workflows, which addresses the shortcomings of DIY approaches.

Bridging Differences

The report suggests a need for collaboration between engineering teams and leadership. Both sides have valuable tools and objectives to leverage. Engineers desire platforms that enable the integration of existing scripts into orchestrated workflows, while leadership prioritizes governance and scalability.

Case Study: Armstrong World Industries

Armstrong World Industries serves as a case study in the report, demonstrating successful transition from script-based solutions to structured workflows. By leveraging Itential's platform, they converted isolated scripts into coordinated processes that yielded substantial operational efficiencies.

As noted by their engineering lead, the choice was to integrate and secure their existing solutions rather than replace them entirely, leading to reduced manual workload and faster service delivery.

Itential's Role

Itential presents a modular platform that addresses the gap between custom scripts and enterprise requirements. Their tools allow teams to execute existing scripts securely while enabling orchestration and facilitating self-service workflows.

This blended approach empowers teams to enhance their current setups, making automation more robust and systematic.

Conclusion

The report outlines a clear trajectory for organizations grappling with automation challenges. It emphasizes the importance of evolving from script-based approaches to structured, reusable services. This summary encapsulates the critical findings from the original EMA report.

Blog post, originally published at itential.com. The publisher has since removed that page — its address was https://www.itential.com/blog/company/hybrid-cloud-automation/ema-report-why-scripts-dominate-but-platforms-deliver-at-scale/.

Mentions

Structured data (JSON-LD)

The schema.org markup this page publishes for search engines and AI agents, exactly as they read it.

[
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/#website",
    "@type": "WebSite",
    "name": "Decision Insights",
    "potentialAction": {
      "@type": "SearchAction",
      "target": {
        "@type": "EntryPoint",
        "urlTemplate": "https://decisioninsights.ai/search/?q={search_term_string}&submit=1"
      }
    },
    "publisher": {
      "@id": "https://decisioninsights.ai/#organization"
    },
    "url": "https://decisioninsights.ai"
  },
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/#organization",
    "@type": "Organization",
    "contactPoint": {
      "@type": "ContactPoint",
      "contactType": "customer support",
      "email": "[email protected]"
    },
    "description": "Decision Insights is a Registry of technology companies, open source projects, and industry terms, built for people and for AI agents that need sourced, structured information.",
    "logo": {
      "@type": "ImageObject",
      "url": "https://wiretap-cdn-assets.nyc3.cdn.digitaloceanspaces.com/decision-insights/[email protected]"
    },
    "name": "Decision Insights",
    "parentOrganization": {
      "@type": "Organization",
      "name": "Wiretap Labs",
      "sameAs": [
        "https://www.linkedin.com/company/wiretap-labs",
        "https://www.crunchbase.com/organization/wiretap-labs"
      ],
      "url": "https://wiretaplabs.com"
    },
    "publishingPrinciples": "https://decisioninsights.ai/standards/",
    "sameAs": [
      "https://www.linkedin.com/company/decisioninsights"
    ],
    "url": "https://decisioninsights.ai"
  },
  {
    "@context": "https://schema.org",
    "@type": "BreadcrumbList",
    "itemListElement": [
      {
        "@type": "ListItem",
        "item": "https://decisioninsights.ai",
        "name": "Decision Insights",
        "position": 1
      },
      {
        "@type": "ListItem",
        "item": "https://decisioninsights.ai/records/",
        "name": "Records",
        "position": 2
      },
      {
        "@type": "ListItem",
        "item": "https://decisioninsights.ai/ema-report-highlights-shift-from-scripts-to-scalable-platforms/",
        "name": "EMA Report Highlights Shift from Scripts to Scalable Platforms",
        "position": 3
      }
    ]
  },
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/ema-report-highlights-shift-from-scripts-to-scalable-platforms/#blogposting",
    "@type": "BlogPosting",
    "about": {
      "@id": "https://decisioninsights.ai/registry/itential/#organization",
      "@type": "Organization",
      "mainEntityOfPage": "https://decisioninsights.ai/registry/itential/",
      "name": "Itential"
    },
    "articleSection": [
      "Cybersecurity",
      "AI infrastructure"
    ],
    "audience": [
      {
        "@type": "Audience",
        "additionalType": "Persona",
        "audienceType": "Network Operations Leader"
      },
      {
        "@type": "Audience",
        "additionalType": "Adoption curve",
        "audienceType": "Early Majority"
      }
    ],
    "author": {
      "@id": "https://decisioninsights.ai/author/decision-insights-coverage/#person",
      "@type": "Person",
      "name": "Decision Insights Coverage",
      "url": "https://decisioninsights.ai/author/decision-insights-coverage/"
    },
    "dateModified": "2026-08-23T13:35:32-06:00",
    "datePublished": "2025-06-20T07:38:30-06:00",
    "description": "EMA report outlines how enterprises are transitioning from scripts to platforms for sustainable automation practices.",
    "headline": "EMA Report Highlights Shift from Scripts to Scalable Platforms",
    "isBasedOn": {
      "@type": "CreativeWork",
      "sourceOrganization": {
        "@id": "https://decisioninsights.ai/registry/itential/#organization",
        "@type": "Organization",
        "mainEntityOfPage": "https://decisioninsights.ai/registry/itential/",
        "name": "Itential"
      },
      "url": "https://www.itential.com/blog/company/hybrid-cloud-automation/ema-report-why-scripts-dominate-but-platforms-deliver-at-scale/"
    },
    "keywords": [
      "Automation",
      "IT Governance",
      "Leadership"
    ],
    "mainEntityOfPage": {
      "@id": "https://decisioninsights.ai/ema-report-highlights-shift-from-scripts-to-scalable-platforms/",
      "@type": "WebPage",
      "sdDatePublished": "2026-08-23",
      "sdPublisher": {
        "@id": "https://decisioninsights.ai/#organization"
      }
    },
    "mentions": [
      {
        "@id": "https://decisioninsights.ai/registry/itential/#organization",
        "@type": "Organization",
        "mainEntityOfPage": "https://decisioninsights.ai/registry/itential/",
        "name": "Itential"
      }
    ],
    "publisher": {
      "@id": "https://decisioninsights.ai/#organization"
    }
  },
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/author/decision-insights-coverage/#person",
    "@type": "Person",
    "description": "Blog posts, podcasts, and video analysis from across the industry, condensed into short, sourced summaries. Produced under our Standards & Methodology.",
    "name": "Decision Insights Coverage",
    "sameAs": [
      "https://www.linkedin.com/showcase/decisioninsights/"
    ],
    "url": "https://decisioninsights.ai/author/decision-insights-coverage/"
  }
]

Is this your company? Get structured data for your own pages