BroadSoft
BroadSoft is a cloud communications software provider that delivers hosted voice, unified communications, collaboration, and contact center platforms for service providers and enterprise customers.
- Cloud-based unified communications and collaboration platforms for enterprise and service provider environments (unified communications).
- Hosted IP telephony and PBX replacement services delivered through carrier partners (voice over IP).
- Collaboration tools that integrate voice, video, messaging, and conferencing for business users (collaboration).
- Contact center and customer interaction capabilities integrated into cloud calling and UC platforms (contact center).
- APIs and integration frameworks that allow service providers and enterprises to embed communications functions into applications (CPaaS / communications APIs).
More About BroadSoft
BroadSoft provides cloud-based unified communications and collaboration software that is commonly deployed by telecommunications carriers and service providers and then delivered to business and institutional end customers as a managed service. Its platforms support enterprise telephony, video conferencing, messaging, and team collaboration features in a multi-tenant architecture that allows providers to host many organizations on shared infrastructure while maintaining logical separation and policy control for each tenant.
The company’s offerings are typically categorized in enterprise IT as unified communications as a service (UCaaS), cloud PBX, and hosted contact center. In these deployments, BroadSoft platforms handle call control, feature provisioning, and media services, while connectivity to the public switched telephone network (PSTN) is provided by the carrier’s network. Architectures often rely on Session Initiation Protocol (SIP) for signaling, Real-time Transport Protocol (RTP) for media streams, and integration with SBCs and gateways to support interoperability with legacy PBX systems and external carriers.
For enterprise users, BroadSoft-based services provide business calling features such as auto attendants, hunt groups, voicemail, extension dialing, and number portability, combined with collaboration capabilities such as presence, Instant Messaging (IM), and conferencing. These features are usually delivered through desktop clients, mobile applications, web interfaces, and IP desk phones certified by the provider. Integration points with email, calendaring, and productivity suites allow click-to-call, meeting scheduling, and unified user identity across communication channels.
In the contact center domain, BroadSoft platforms support call routing, queuing, and agent workflows, with options for integrating CRM systems and workforce tools. This places BroadSoft in the same general marketplace category as other Unified Communications as a Service (UCAAS) and cloud contact center vendors, with its software most often consumed indirectly through telecommunications operators that package the services under their own brands.
From a directory and taxonomy perspective, BroadSoft aligns with categories such as UCAAS, cloud-based enterprise telephony, collaboration software, and cloud contact center platforms. Its role in carrier networks and hosted business communications stacks makes it relevant to decision-makers evaluating cloud migration paths from on-premises (on-prem) PBX systems, SIP trunking strategies, and integrated voice, video, and messaging solutions delivered as managed services.