Deloitte survey: Trust barriers hinder agentic AI adoption in finance

The latest survey conducted by Deloitte indicates that over 80% of finance and accounting professionals foresee the integration of AI-powered tools within the next five years, highlighting their role in enhancing efficiency and productivity.

Key Findings

The poll revealed that 42.7% of participants perceive increased efficiency as the primary benefit of utilizing Artificial Intelligence (AI) agents. Among organizations already employing this technology, this perspective is notably stronger. Though 33.6% intend to adopt agentic AI, only 13.5% are currently operationalizing it.

Challenges to Adoption

Respondents identified trust issues as a significant barrier, with 21.3% citing it as a challenge in integrating agentic AI. Other notable concerns include the complexities of system integration and the need for skilled personnel. There is a demonstrated preference for AI solutions that operate within predetermined parameters, reflecting a cautious approach to AI autonomy.

Trust and Risk Management

Deloitte leaders emphasize the necessity of building trust in AI implementations and establishing clear policies to manage potential risks in the finance sector. The introduction of the Trustworthy AI framework aims to bolster user confidence through defined principles.

Conclusion

This structured approach seeks to address ongoing concerns and lay the groundwork for the future potential of AI in finance and accounting.