Capgemini report: 60% of organizations expect AI as active member or supervisor.

The Capgemini Research Institute reported that 60% of organizations expect Artificial Intelligence (AI) to play the role of an active team member or supervisor for other AI within the next 12 months. This marks an increase from 44% currently. Despite this shift towards human-AI collaboration, many organizations admit to insufficient preparation.

According to the report, the adoption of Generative AI (GenAI) has surged fivefold over the last two years, with 30% of organizations now actively scaling GenAI. Leading sectors include telecom, consumer products, and aerospace and defense, with customer operations and marketing among the primary functions adopting these capabilities.

Franck Greverie, Chief Technology & Portfolio Officer at Capgemini, noted that while AI adoption is scaling rapidly, it does not always lead to large-scale deployment or return on investment. He emphasized the importance of a solid data foundation and governance mechanisms to support effective human-AI collaboration.

The report also highlighted that 79% of organizations expressed satisfaction with their current GenAI outcomes. In the last year, 88% reported increased investment in GenAI, averaging a 9% rise in spending. However, many organizations face rising cloud consumption costs associated with scaling their AI initiatives.

AI agents are expected to manage significant business processes across various functions, with executives optimistic about their expanded role in the coming years. However, 71% of organizations indicated a lack of trust in autonomous AI agents, underscoring the need for improved governance frameworks. Currently, only 46% of organizations have established governance policies for AI systems.

The findings are based on a survey of 1,100 executives from organizations with annual revenues exceeding $1 billion, conducted by the Capgemini Research Institute in May 2025.