Ozmo

Ozmo provides cloud-based digital support and customer care software that enables enterprises and service providers to deliver self-service and assisted support for connected devices, apps, and services.

• Cloud-based digital support platform for connected devices, apps, and services (customer support technology)
• Self-service knowledge experiences for end users across web, mobile, and digital channels (customer self-service)
• Assisted support tools for contact center agents and frontline staff (agent enablement)
• Authoring, management, and distribution of support content for device and app configurations (knowledge management)
• Analytics on support usage and content performance for optimization of help experiences (support analytics)

More About Ozmo

Ozmo focuses on cloud-based digital support for connected devices, applications, and subscription services, serving enterprises such as communications service providers, technology OEMs, and digital service organizations. Its platform is designed to be integrated into existing customer care ecosystems so that both end users and support agents can access accurate, up-to-date guidance for device setup, troubleshooting, and feature usage.

For customer-facing experiences, Ozmo offers digital self-service capabilities (customer self-service) that organizations embed into websites, mobile apps, or customer portals. These experiences typically provide interactive, step-by-step instructions and visual simulations of devices or application interfaces. Enterprises use these tools to enable customers to resolve common issues independently, reduce inbound call volume, and provide guidance that is consistent with what contact center agents use.

For assisted support, Ozmo provides agent-facing tools (agent enablement) that are integrated into contact center workflows. Agents can search or navigate structured support content that covers device models, Operating System (OS) versions, and application configurations. The tools are built to help agents handle a broad mix of customer environments without needing direct access to the customer’s physical device. Integration options typically align with standard web-based and omnichannel contact center architectures, allowing embedding via web components, URLs, or CRM integrations, depending on the enterprise stack.

Underlying the platform is a knowledge management layer (knowledge management) where support content is authored, curated, and updated. This includes how-to guides, troubleshooting flows, and configuration steps tailored to different devices, OS versions, and apps. Organizations use this layer to centralize support knowledge so that the same content powers both self-service and assisted support channels. Content is delivered as structured data and rendered through web technologies that can be embedded in digital properties or agent desktops.

Ozmo also provides analytics capabilities (support analytics) to track usage of support content across both consumer and agent experiences. Metrics such as search behavior, topic popularity, and resolution paths help enterprises adjust content coverage and prioritize new guides. In enterprise environments, these analytics can be incorporated into operational reporting stacks to refine knowledge strategies and monitor customer support performance over time.

In marketplace and taxonomy terms, Ozmo aligns with digital customer support platforms, spanning customer self-service, knowledge management, and agent assist solutions. It is typically considered in the same broad category as tools that support omnichannel customer care, contact center operations, and device/app support for telecom operators and technology providers.